Refund policy

Return & Refund Policy

At DOT Shoes, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we’re here to help.

Returns & Exchanges

- Returns/exchange requests must be made within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging, with all tags/accessories intact.
- We do not accept returns or exchanges for items that show signs of wear, damage, or alteration.
- Sale, discounted, or customized items may be non-returnable/non-exchangeable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and arrange a replacement or suitable resolution.

Refunds

- Refunds are only issued after the returned item has been received and inspected.
- Approved refunds will be processed through the original payment method, where applicable.
- Delivery and return shipping charges are non-refundable, unless the return is due to an error on our part.
- Refund processing time may vary depending on the payment method.

Size/Exchange

If you need a different size, an exchange can be requested within 7 days, subject to availability. Any applicable shipping charges will be communicated before processing the exchange.

How to Request a Return/Exchange

Please contact us through our official customer support channel with:

- Order number
- Reason for return/exchange
- Clear pictures/videos of the product

Our team will guide you through the return process.

Note: DOT Shoes reserves the right to refuse a return or exchange if the item does not meet the above conditions.